Managed Services
Managed Services is a defined set of services as agreed between a service provider and its Customer and offload routine operations to be managed efficiently and yet retain accountability. This is largely applicable in the IT Operations space and includes managing a team of resources to perform uninterrupted operational services supported by periodic reporting to measure productivity.


Application Support

Project Implementation Services

Shared Services
How we do business
- Recruitment, Technical Screening, Organize Meet n Greet, Selection and Delivery Monitoring performances
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Accountability – Time and Deliverables Management
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Onsite Engagement Manager
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Training and Orientation – based on the need
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Onsite, Offshore, Remote, Blended Delivery Models


Resource Pool
- Assist in Service SOW terms and deliverables with Client Teams
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Leverage Support Tools and Services (Dashboards, Task Management systems)
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Double up as Gatekeeper vendor for efficient handling of Time upkeep and Billing services
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Solid background and reference checks of resources
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Tight Internal screenings by our internal team of SME/domain experts
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Ability to present VC recording of interview results
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Onsite presence of Alpha Net Manager for immediate attention to issues and suitable remediation and escalation matrix available for attention to critical issues
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Underlying T&M upkeep for costing purposes to support SOW deliverables for resources; Accurate system based records of Time keeping along with Internal approvals to support accurate Billing details
Engineering Management
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A team of Application Engineers involved in monitoring and support of business applications
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Constant Production support in the form of bug fixes, end-user support, system error fixes and enhancements that are identified and acted upon
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Maintain Rotational On-call support across global locations and time zones
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Efficient use of Helpdesk and support tools and layout norms for tagging, approvals and change control mechanisms and serve as audit trails
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Root causing and methods to resolve issues permanently rather than just patching
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Release Management
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Gatekeepers for managing constant production moves with appropriate Testing, CAB approvals and sign-offs from SOX perspective
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Manage EC with CCB and seek approvals and regularize production moves
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Manage communication with appropriate teams including extended teams using the right communication methods acceptable to customers


Performance Measurement and Metrics
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Report on fixes moved on a weekly, monthly quarterly basis to support leadership
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Develop metrics and Generate reports which are simple to read and offer the right information to measure efficiency
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Open backlog
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Mean time to close
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Track-wise weekly trends
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Owner wise task trends
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SLA management and measurement